reserves the right to refuse a return/refund/exchange request as per the below conditions.

Please make your claims for “damaged items on delivery” or missing items within 12 hours of receipt of your order.

All of the products sold on are eligible for returns, if not stated otherwise on the product page. Some products may not be eligible for returns due to their nature.

The following conditions apply if you decide to return your purchase within 14 days after your purchase date. And we’ll pay the return shipping costs if the return is a result of our error. otherwise, two-way shipping will be charged.

Return & Exchange Conditions :

1-         The product must be returned with the same original packaging, sealed, and unopened.

2-         If the product has been used, or It’s the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you.

3-         Original invoice must be submitted.

4-         We may have the right not to accept product return or replacement if you purchased it during special offers and/or sales campaigns.

5-         Products must be unused and undamaged.

6-         In the case of a product purchased with a gift coupon, bundle offer, gift …etc, then you must also return the gift coupon, bundle offer, gift unused, and in the original package.

7-         Note that a refund will be made in the same manner as you made the purchase.

8-         Also, you may note that a refund made on your Knet account may take up to 2-3 weeks.

Call (+965) 55005163 to register your return and one of our agents will contact you to schedule a pickup.